Frequently Asked Questions

Frequently Asked Questions

What is your service area?  Our service area is a pretty big circle on the map surrounding the Rockford and Stateline areas.  We service customers from Beloit down to Oregon and over to Marengo.  Please contact us to see if we deliver to your area, we are more than happy to help!

How long does it take to get a delivery?  From 1-3 days, sometimes same-day service.  Orders can be called in during hours of operation or left on voicemail after hours.  Someone will confirm voicemail orders the next business day.

What are your hours?  Monday-Friday 8-5

Saturday 8-1pm.

These are our normal business hours, however we are a 24 hour Tree Removal Service and can be contacted on any day at anytime!

What forms of payment do you accept?  We accept personal checks, business checks and cash.

How much wood do I need for a winter season?  A face cord (also known as a rick) is 8 ft. long and 4 ft. high.  This is about 180 pieces of wood.  A typical 2-3 hour evening fire uses about 7 pieces of wood, so a face cord should last about 25 nights.

How do I know when firewood is ready to burn?  Look for gray or darkened, brittle wood that has lots of cracks in the inner rings.  If split open, seasoned wood is white inside but dry to the touch.  Green wood is shiny and is heavy and wet to the touch.  You can often see the water in the grain and this is wood that is not ready to burn.

What kind of wood is best to burn?  It depends on if you are burning for heat or for ambiance.  hard woods such as oak, hickory, cherry, and hard maple are denser so they burn longer and hotter, but are more difficult to get started and the flame is lower.  Softer woods like soft maple, ash and fir are easier to start and produce a bright, cheery flame.  They burn fairly quickly so you will need to feed the fire more often.